Current eCreator News

September 16, 2003
AMTELCO honored with "Vendor of the Year" Award at the annual Mosaix Users Group conference in Las Vegas.
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September 9, 2003
AMTELCO receives "Sale of the Year" Award at the annual Avaya Developers Connection conference in Hot Springs, Virginia.
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August 8, 2003
AMTELCO announces eCreator Voice Logger, the latest enhancement to AMTELCO's eCreator Agent Workflow Scripting solution, to provide quality recording and call logging capabilities.
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June 16, 2003
AMTELCO to be a sponsor of the annual Mosaix Users Group conference in September
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April 15, 2003
AMTELCO announces eCreator Voice Logger, the latest enhancement to AMTELCO's eCreator Agent Workflow Scripting solution, to provide quality recording and call logging capabilities.
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February 17, 2003
Call Center 2003 a success for AMTELCO and Avaya
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December 18, 2002
AMTELCO one of four DevConnect members invited to exhibit with Avaya at the Call Center 2003 Conference in Las Vegas.
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November 15, 2002
AMTELCO introduced to Avaya customers at Mosaix User Group Conference
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October 28, 2002
AMTELCO becomes a sponsor of the Mosaix Users Group.
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October 1, 2002
AMTELCO Receives Avaya DeveloperConnection Compliant Award for eCreator.
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Frequently Asked Questions

 

 

Member FAQ

Why do contact centers need scripting solutions?

What is eCreator?

What are the key benefits of Amtelco's eCreator scripting solution?

How is eCreator integrated with the Avaya PDS?

What capabilities does the integration between the Avaya PDS and Amtelco eCreator provide?

What are the benefits of the integration between Amtelco's eCreator and Avaya's Predictive Dialing System?

Why is it important that eCreator is certified by Avaya's DevelopersConnection program?

What types of contact centers use eCreator?

What kinds of applications does eCreator support?

What kinds of computer skills are required to use eCreator?

Who is Amtelco?

How many eCreator systems are installed?

Can I restrict an agent's access to browser functions?

What happens if an agent accidentally closes their web browser? Will they no longer be able to take customer calls?

Can agents access eCreator scripts remotely?

Is it possible to use the same scripts for customer self-service as are used for agent call flow?

What are the hardware and software requirements to support eCreator?

Is there a limit to the size of the scripts eCreator can support?

Is there a limit to the number of scripts eCreator can support?

Does eCreator scripts support logical branching?

Where are the scripts stored?

With what databases does eCreator interface?

Can agents use eCreator to update existing databases?

Can agents collect new data to add to existing databases?

Can eCreator schedule appointments?

Can an agent transfer a call and script to another agent or supervisor on the eCreator system?

Can other applications run at the desktop while an agent is using eCreator?

Does eCreator offer zip code lookups?

Does eCreator offer area code lookups?

Does eCreator support Credit Card Processing systems?

Does eCreator provide validation capability?

 

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