 Member FAQ
Why do contact centers need scripting solutions?
What is eCreator?
What are the key benefits of Amtelco's eCreator scripting solution?
How is eCreator integrated with the Avaya PDS?
What capabilities does the integration between the Avaya PDS and Amtelco eCreator provide?
What are the benefits of the integration between Amtelco's eCreator and Avaya's Predictive Dialing System?
Why is it important that eCreator is certified by Avaya's DevelopersConnection program?
What types of contact centers use eCreator?
What kinds of applications does eCreator support?
What kinds of computer skills are required to use eCreator?
Who is Amtelco?
How many eCreator systems are installed?
Can I restrict an agent's access to browser functions?
What happens if an agent accidentally closes their web browser? Will they no longer be able to take customer calls?
Can agents access eCreator scripts remotely?
Is it possible to use the same scripts for customer self-service as are used for agent call flow?
What are the hardware and software requirements to support eCreator?
Is there a limit to the size of the scripts eCreator can support?
Is there a limit to the number of scripts eCreator can support?
Does eCreator scripts support logical branching?
Where are the scripts stored?
With what databases does eCreator interface?
Can agents use eCreator to update existing databases?
Can agents collect new data to add to existing databases?
Can eCreator schedule appointments?
Can an agent transfer a call and script to another agent or supervisor on the eCreator system?
Can other applications run at the desktop while an agent is using eCreator?
Does eCreator offer zip code lookups?
Does eCreator offer area code lookups?
Does eCreator support Credit Card Processing systems?
Does eCreator provide validation capability?
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