McFarland, WI. February 17, 2003.

Call Center/CRM Solutions 2003 is regarded by many as one of the "premier " conferences for call center professionals. AMTELCO and Avaya teamed successfully at this prestigious conference to present AMTELCO 's eCreator scripting solution, the first Web-based scripting application specifically designed to meet the needs of today 's blended call centers.

Avaya and AMTELCO were visited at the booth by hundreds of contact center professionals, media analysts, and industry experts. Visitors were consistently impressed by eCreator's ability to improve agent efficiency and effectiveness, as well as its seamless integration to the Avaya Predictive Dialing System.