McFarland, WI. April 15, 2003.

AMTELCO's eCreator Agent Scripting and Workflow Management Software now meets your needs for cost-effective agent recording and quality management. The newly-announced eCreator Voice Logger offers an economical and flexible software-based solution for quality management recording, agent training, and on-demand recording.

Some of eCreator Voice Logger's benefits:

" Agent transactions are captured at the desktop in .WAV or .MP3 files - no line side recording equipment is required, saving on equipment costs.

" Recordings are uploaded to the system server for management review and/or long-term storage

" Multiple Recording Options: Record On Demand; Voice-Activated Recording; or Automatic Recording (activated/deactivated automatically, based upon a step in the script)

" Automated back-up and Archival on a pre-scheduled basis.

Agent Workflow Scripting AND Quality Recording Simplified by eCreator