News Release

Date:.12/03/2002
For Release: Immediately
For More Information, Contact: Jim Becker (608)838-4194

AMTELCO Receives Avaya DeveloperConnection Compliant Award for eCreator

McFarland, WI-AMTELCO is pleased to announce that AMTELCO's eCreator has completed successful testing with the Avaya™ Predictive Dialing System (PDS). AMTELCO is a member of Avaya's Global DeveloperConnection (DevConnect) Program. eCreator was thoroughly compliance tested by Avaya's DeveloperConnection Technical Team, and has been officially accepted as "compliant."

AMTELCO's eCreator is the first browser-based scripting and campaign management application specifically designed to meet the needs of blended contact centers. eCreator uses the most advanced Web technology, harnessing the power of these advancements while supplying an unparalleled level of ease in terms of usage and administration. Complex agent scripts are easily created using eCreator's simple drag-and-drop techniques on a palette of predesigned response elements and an intuitive graphical interface.
eCreator integrates at the agent desktop with the Avaya PDS using AMTELCO's eCreator PDS Agent. This provides seamless integration and information transfer between the two applications using a browser-based agent interface to offer a number of enhanced features, such as providing PDS call control functions to agents, ensuring agents have the information they need when connecting to calls, and passing information to and from databases.

eCreator offers contact centers complete flexibility, with no limit on the number of eCreator scripts a contact center can build, and allowing each script to include multiple pages of data collection fields. Agent scripts can be created without HTML coding or other programming knowledge. eCreator also provides powerful database connectivity to integrate with all industry-standard databases using an ODBC interface. Also included are sophisticated reporting tools that use the power of ODBC database computing to provide data mining capabilities, as well as access to the information gathered as agents process calls.

About DevConnect
The Avaya DevConnect Program is a comprehensive set of innovative sales, support, marketing and services programs through which Avaya works with members to develop, promote, and sell their products and solutions that interoperate with Avaya solutions. DevConnect ensures that Avaya customers receive complete, open-standards-based, next generation, convergent applications and communications systems. Members' products are compliance tested per stringent guidelines to ensure reliable interoperability with Avaya products. For more information on the DevConnect program, visit www.devconnectprogram.com.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses around the world, including 90 percent of the FORTUNE® 500. A world leader in secure and reliable Internet Protocol (IP) telephony systems, communications software applications and services, Avaya is driving the convergence of voice and data applications across IT networks enabling businesses large and small to leverage existing and new networks to enhance value, improve productivity and gain competitive advantage. For more information on Avaya, visit www.avaya.com.

About AMTELCO
AMTELCO has been a leading provider of innovative customized call center solutions for more than 25 years. With a strong background in both the contact center and telephone answering service
industries, AMTELCO's primary focus has always been to design systems that offer solutions for enhancing customer service, improving agent productivity, and reducing costs, resulting in increased
profitability. Today, AMTELCO's specialized Contact Center Innovations are recognized throughout the industry for reliability, integrity, and trouble-free operation.

For more information on AMTELCO and eCreator, visit www.avaya.amtelco.com or call (800)242-1100.

© 2002 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are registered trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the TM, ®, or SM are trademarks, registered trademarks, or service marks, respectively, of Avaya Inc. FORTUNE 500 is a registered trademark of Time Inc. All other trademarks are the property of their respective owners.